Karl and Nancy Chapple first bought their Minuteman Press franchise located at 920 7th Avenue in Beaver Falls, Pennsylvania in June 2007. Their full-service design, printing, and marketing center has remained open throughout the COVID-19 pandemic as an essential business.
As a result of their continued hard work and dedication to the local business community over the years, Karl and Nancy have been awarded Small Business of the Year by the Beaver County Chamber of Commerce.
“Winning small business of the year is a great honor,” says Karl Chapple. “It is a confirmation that we are fulfilling our promise to provide an Awesome Customer Experience.”
According to the Beaver County Chamber of Commerce website, award winners such as Minuteman Press Beaver Falls are “being recognized for exceptional contributions as business people and community leaders” as well as working “well beyond their own self-interests, in collaboration with others in the community, to improve the quality of place and lives of all residents in our region.”
Since the pandemic first took hold in March, Minuteman Press Beaver Falls has been there for their clients.
Karl reflects, “In March and April, many of our customers were calling to ask if we were still open for business, and they were thrilled to hear that we were. While we offer COVID-19-related products to promote safety and social distancing, it was obvious that our ability to deliver the printed products that our customers depend on to keep their businesses going was a welcome relief, and that we were one constant during a time of turmoil and uncertainty.”
As a local business leader with over thirteen years of experience, many other small business owners have turned to Karl for advice in addition to his products.
Karl explains, “My advice to small businesses at the start of the pandemic was to 1) conserve cash; and 2) continue to market. While those still apply as strongly as ever, it is time to look ahead. The pandemic will not last forever, but many businesses will see a lasting paradigm shift. It will be important to understand what things need to change and what things need to stay the same.
“Be careful to avoid ‘throwing the baby out with the bathwater’ as you chart your course forward.”
Minuteman Press Beaver Falls is locally owned and operated by Karl and Nancy and yet they are part of the larger Minuteman Press International franchise network.
Karl credits his franchisor for providing ongoing support over the years including during the pandemic.
“We took over our franchise on June 1, 2007,” he says. “My wife Nancy came from a customer service background. Previously I was an operations manager for Xerox Business Services (XBS) in-plant customers, and in sales as a Production Print Specialist for Konica Minolta and for Ricoh.
“While we both brought industry skills to the business, the ongoing support and systems Minuteman Press provides has been a great help.”
“I’d like to congratulate Karl and Nancy Chapple for winning Small Business of the Year for all of the fantastic work they do for their clients and in their community,” says Bob Heimbuch, Regional Vice President (Mid-Atlantic and Pittsburgh), Minuteman Press International. “Minuteman Press Beaver Falls is a real asset to both their local community as well as the Minuteman Press franchise family.”
For more information on Minuteman Press Beaver Falls, visit https://www.beaverfalls.minutemanpress.com. Learn more about Minuteman Press franchise opportunities and Minuteman Press franchise reviews at https://minutemanpressfranchise.com.