Canon USA Earns Esteemed BenchmarkPortal Certification Again

Canon BenchmarkPortal Certification
Canon U.S.A., Inc., earned a Center of Excellence for Customer Solutions by BenchmarkPortal for the fifteenth straight year.

Recognized for the fifteenth consecutive year, Canon U.S.A., Inc., a leader in digital imaging solutions, proudly announces it has once again received the esteemed certification as a Center of Excellence for Customer Solutions by BenchmarkPortal.

This remarkable milestone marks Canon’s unwavering commitment to exemplary customer service, solidifying its position as an industry leader.

BenchmarkPortal, renowned for its rigorous evaluation criteria, awarded this honor to Canon for the fifteenth consecutive year, emphasizing the company’s consistent dedication to efficiency and effectiveness in its Customer Solutions Center.

The certification is granted to contact centers ranking in the top 10 percent, following meticulous audits and comparisons of performance indicators among peer organizations. The evaluation underscores Canon’s Customer Solutions Center’s outstanding performance across cost and quality-related parameters, surpassing industry benchmarks.

Bruce Belfiore, CEO of BenchmarkPortal, commended Canon U.S.A., Inc., stating, “Maintaining excellence for fifteen years in the Customer Solutions Center reflects the commitment, dedication, and exceptional results delivered by Canon’s contact center professionals. Their dedicated pursuit of excellence is truly admirable.”

Canon joins an elite group of only ten companies worldwide to achieve the Center of Excellence certification for fifteen consecutive years, solidifying its position as a benchmark within BenchmarkPortal’s contact center global performance database.

“Receiving this prestigious certification for the fifteenth consecutive year reaffirms Canon’s relentless pursuit of providing unparalleled service and support to our customers,” said Shinichi “Sam” Yoshida, executive vice president and general manager, Canon U.S.A., Inc. “This recognition is a testament to the collective efforts and commitment of our Customer Solutions Center team, reflecting Canon’s ongoing endeavor to stand out within the industry through outstanding service delivery.”

Canon U.S.A., Inc. remains steadfast in its commitment to providing best-in-class service and support, empowering customers and channel partners alike while continuously raising the bar for industry standards.

—Press Release